The Webnerds is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
For the purposes of this policy, “website” refers to The Webnerds website https://www.thewebnerds.com.au. “You” refers to the customers or users of our website or services.
By accessing or using our website and services you acknowledge that you have read and understood this Privacy Policy and that you agree to the collection, storage and use of your personal information as set forth in this Privacy Policy.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone or mobile number.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and mobile phone, by email, via our website www.the webnerds.com.au, from your website, from media and publications, from other publicly available sources, from cookies-delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email to info@thewebnerds.com.au.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Storage & Security of Information
We respect your privacy and ensures that we take reasonable steps in protecting your information both online and offline. While using our website your information are encrypted and you can verify
if you see a padlock icon on the side on your browser and an “https” at the beginning of the webpage address or URL. Offline your information can only be accessed by the people who is directly involve with the service or product that will be provided for you.
Credit/Debit Card or any financial information are never stored or collected by us. When you pay through our website, you will be redirected to the Paypal payment gateway where your information is encrypted, collected and stored. This 3rd party payment gateway have their own Privacy Policy; so if you are unsure and concerned please read their Privacy Policy.
Sharing Information
- We are partner to other business or associate business who provides specific services to us by using our website, products and services you are agreeing for us sharing your necessary information to this partner or associates
in order for them to fulfill and provide their product and service. - By paying using our website you will be redirected to a 3rd party payment gateway in our case it’s Paypal. By paying through our website you agree that this 3rd party have their own Privacy Policy.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Our website may contain links to other websites; please be aware that these links are present for your convenience and does not constitute endorsement. The Webnerds is not responsible for the content and Privacy practices of these websites. We encourage you to read the privacy policy of websites who collects personal information.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us through email.
The Webnerds will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website. By using our website, products and services you are agreeing to the updated Privacy Policy.
If you have any questions about this Privacy Policy you can contact us via email at info@thewebnerds.com.au
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
info@thewebnerds.com.au
0418 986 386